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GBS-IBEN-A02 Reception Service Robot

An intelligent employee that greets, guides and serves

Commercial Reception Service Robot

GBS-IBEN-A02
An intelligent employee that greets, guides and serves

The GBS-IBEN-A02 integrates an AI interaction platform with a fully autonomous indoor SLAM navigation system. An industry-leading 27-inch touchscreen works in tandem with a bionic expression display to deliver human-like, full-journey reception services for showrooms, government halls, healthcare facilities, banks and more.

27″Multi-touch display
±5 cmPositioning accuracy
8 hRuntime per charge
30+Languages supported
GBS-IBEN-A02 Commercial Reception Service Robot
Product

Product Overview

One robot covering the entire service loop — from greeting visitors to closing transactions.

GBS-IBEN-A02

GBS-IBEN-A02

Reception Service Robot · Dual-Screen Linkage · Autonomous Navigation

An elegant, high-tech appearance paired with an industry-leading touchscreen and a bionic expression display. It hears, sees, speaks and moves — with support for hardware integration and software customization.

27-inch touchscreen±5 cm accuracy

Standardized Reception

Stable · Professional · Repeatable

Quickly build and dynamically optimize service processes to ensure consistently stable service quality and a professional, reliable brand image.

Active greetingVIP recognition

Scenario Customization

Backed by extensive enterprise deployments

Deeply customized for your industry scenarios, creating an exclusive intelligent "employee" that fits your business processes and connects with your core systems.

Open SDKIoT control
Features

Core Functions

From the moment a visitor walks in to the completion of their business — handled end to end.

■ Smart Reception

  • Wake-word-free active greeting: detects approaching visitors and greets them proactively, with configurable welcome scripts
  • VIP recognition: pre-registered guests receive personalized welcomes
  • Smart check-in: digital visitor registration and sign-in
  • Multilingual communication: 30+ languages and 20+ dialects, automatically matched to each visitor

■ Guided Tours & Escorting

  • Autonomous planning: accurately interprets visitor requests and plans the optimal tour route
  • Narrated tours: routes and scripts fully customizable — a professional docent on demand
  • Precise obstacle avoidance: multi-sensor fusion with real-time perception keeps every tour smooth
  • Position escorting: visitors set a destination by voice or touch and are guided there in person

■ Consultation & Smart IoT

  • Business Q&A: answers from industry knowledge bases plus multiple built-in AI large language models
  • Service handling (customizable): integrates with on-site systems to process routine transactions
  • IoT smart control: unified coordination with multimedia, lighting, access control and elevators
  • Entertainment: songs, dances and fun interactions to energize events and lobbies
Applications

Application Scenarios

From showrooms to government halls, hospitals to airports — proven across industries, powering digital and intelligent transformation.

GBS-IBEN-A02 deployed in a commercial space
🏢Corporate Showrooms
🏛️Government Halls
🏥Hospital Guidance
🏦Bank Branches
✈️Airports & Stations
🖼️Museums & Exhibitions
⚖️Judicial Venues
🛍️Commercial Spaces
Options

Customization & Open Capabilities

Selectable per project — delivering a ready-to-run solution that fits your business.

Open Platform

Secondary Development

A full Android SDK for the robot plus JavaScript adaptation methods, so your team can build custom robot applications or adapt your own web apps.

Model: GBS-IBEN-A02
Business Integration

Enterprise System Connectivity

Deep integration with customer data platforms, service desks and core business systems — unifying intelligent interaction and end-to-end service delivery.

Model: GBS-IBEN-A02
Connectivity

4G Network Module

Built-in 2.4G Wi-Fi with an optional 4G module, ideal for mobile deployments where fixed networks are unavailable.

Model: GBS-IBEN-A02
Specifications

Technical Specifications

GBS-IBEN-A02 at a glance.

ItemGBS-IBEN-A02
Product PositioningCommercial reception service robot
Main Display27-inch HD multi-touch screen
Expression DisplayBionic expression screen, dual-screen linkage with main display
Camera8-megapixel
Sensors30 m high-precision LiDAR + 3 ultrasonic sensors + 1 depth camera
Dimensions (W×D×H)54 × 56 × 152 cm
Weight79 kg
ArmsPenguin arms (touch-sensitive)
Max Moving Speed0.3–0.7 m/s, adjustable
Positioning Accuracy±5 cm
Operating SystemAndroid 12
CPURK3588 (8-core high-performance processor)
Memory + Storage8 GB + 64 GB
MicrophonesCircular 6-mic array, 360° sound-source localization, echo cancellation
Speakers4 Ω 15 W × 2
Battery30 Ah LiFePO₄ (lithium iron phosphate)
EnduranceVaries with load and usage intensity≈6 h charging, ≈8 h continuous operation
Auto RechargingAutonomously returns to the dock when battery falls below 15%
Network2.4G Wi-Fi, optional 4G module

Note: Specifications compiled from publicly available product documentation. Actual configuration is subject to the purchase agreement; appearance and functions can be customized to project requirements.

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